Phone: +27 72 775 6825 (072775685)

Email: info@infinitygroupcompanies.co.za
TERMS AND CONDITIONS
Infinity Group Companies (PTY) Ltd. 
(Hereinafter referred to as “the company”)
Reg: 2023/952280/07
Effective Date: March 03, 2023
Last Update: September 02, 2025
LEGALITIES
All online and/or electronic quotes given under the company name Infinity Group Companies (PTY) Ltd, With registration number 2023/952280/07 (“the Company”) will form part of these Terms & Conditions.

Infinity Group Companies (PTY) Ltd is a legally registered Company in the Republic of South Africa with registration number 2023/952280/07 as registered by the CIPC which specialises in the sourcing and supply of Alternative energy solutions to its customers through third party suppliers.

Under these Terms & Conditions you agree to receive communications from us and from our third-party service providers and you agree to accept “cookies” and other similar devices used by “the Company” or any other communication platform used between yourself and “the Company”,

To perform our services. You also agree that we may call, message (using various platforms which includes but not limited to, WhatsApp, Facebook messenger, twitter and any other communication platform) or email you from time to time regarding any incomplete or unconfirmed inquiry you may make through communication channels as provided by “the Company”. Information on the use of data can be found in our Privacy Policy.

For any dispute resolution that could not be agreed upon between “the Company” and the customer and whereas legal recourse needs to be initiated “the Company” shall choose the High Court of Durban as its chosen jurisdiction.

All legal recourse shall be recognized under the Laws and bylaws of the Republic of South Africa only. If such a matter occurs whereas the customer lodges legal proceedings in a foreign country only the laws of the Republic of South Africa shall be recognized.

Legal cost will be the liability of the customer if “the company” and/or the representative of “the company” (Director/s, Employee/s, Stakeholders, Sales Persons etc.) is being wrongfully accused, threatened and/or being advertised on any media platform in a defamatory way that may causes loss of potential customers and/or negatively affecting our growth – (Facebook, WhatsApp, Hello Peter, word of mouth etc.) by the customer and/or any third party.

DISCLAIMER
Infinity Group Companies (Pty) Ltd. has taken every care to ensure that the information posted through any communication channel is correct and up to date at the time of publishing. We shall not be responsible for any reliance you place on this site or its contents, however, “the Company” will Endeavour to correct any inaccuracies once “the Company” has become aware of them.

Illustrations and photos posted on any communication channel are sample representations of the products advertised and may vary from the physical product.

“The Company” makes use of third party suppliers of which some are based internationally. You hereby agree that even though “the Company” makes all effort to deliver your Products in a timious fashion, delivery lead times may be extended beyond the maximum 45 working day period due to but not limited to, third party supplier delays, customs and excise delays, instances of force majeure, or any other reason that is beyond the control of “the Company” by which means “the Company” cannot be held liable.

AMENDMENTS
“the Company” has the right to change or discontinue any features of “the Site” including but not limited to, products, business hours, etc. without notice or liability.

We always strive to provide our customers with the most competitive prices, however, “the Company” reserves the right to change prices displayed or quoted for products be it on any communication channel or by quote sent by “the Company” or any of the “the Companies” agents at any time due to the ZAR/Dollar fluctuations.

Delivery lead times may also be amended by “the Company” and communicated to its customers due to unforeseen circumstances outside the control of “the Company” without liability.

DELIVERY
“the Company” makes use of various couriers as our preferred courier service and only receives parcel manifests from the courier companies once it has left the warehouses it’s kept in.

Once the purchased Item has arrived and cleared customs in South Africa information will be provided to the customer by SMS or email through an automated system that only the courier company can access.

You agree that tracking numbers cannot be supplied by “the company” prior to the shipment arriving in South Africa and clearing customs. Even though all reasonable measures are taken by “the Company” to ensure timeous delivery within the specified delivery lead times of 2 – 45 working days’ but not limited to.

Certain instances may occur where the delivery lead time may need to be amended due to delays outside of “the Company’s” control and you agree that even though “the Company” will make every effort to resolve such delays “the Company” will not be held liable for amended delivery lead times, and will not constitute a refund prior to the end of the lead time which is 45 working days but not limited to.

PRODUCT PRICING
Pricing displayed on “the Site” or quoted by “the Company” or any of its agents represent the full price in Rand (ZAR) inclusive of VAT (Value added Tax) for the product itself but DOES NOT include postage/delivery charges which will depend on the destination.

Product Prices quoted by “the Company” or any of its agents are quoted at the time of exchange rate between ZAR and US Dollar. Fluctuations in the exchange rate may cause quoted prices to change.

ONLINE/WHATSAPP/FACEBOOK SALES
You agree to provide a true, complete, and accurate email address, delivery address(s), billing address(s) and telephone number and to keep these details up to date. Furthermore, you agree to provide accurate details and descriptions of your order. Incorrect information provided could lead to a delay in delivering your product(s) or even the non-delivery of your products.

ACCEPTED PAYMENT METHODS
Payment may be made via Visa or MasterCard credit cards or by bank transfer into our bank account (subject to clearing in the account), the details of which will be provided on request.

Credit card transactions will be acquired via Snapscan (Pty) Ltd which is the approved payment gateway for South Africa. snapscan uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to https://www.snapscan.co.za/ to view their security certificate and security policy.

You agree that any Products ordered will only be ordered once payment has cleared in “the Companies” account.

REFUND AND RETURNS
“the Company” reserves the right to charge up to 45% handling or cancellation fee on cancelled orders if orders are cancelled before lead delivery time is met.

Deposits of any kind are non-refundable after 24 hours that payment has been made.

Refund request forms will be required with supporting documents, “the company” reserves the right to reject a refund if documentation is not completed correctly and/or supporting documents do not correspond with information supplied by the customer. “the company” also reserves the right to give store credit as a form of refund. 

Refunds can take up to 10 Weeks but not limited to due to the usage of 3rd party suppliers that is located abroad.

Should the Product be damaged the onus is with the customer to provide “the Company” with the following details within 24hrs of delivery and returned to “the company” within 3 days:

• Photo of the damaged item
• Photo of waybill date and time of delivery
• Description of the product as received outlining the damages noticed.
• Returns to be sent to “the company” not the supplier to prevent confusion or loss.
“the Company” reserves the right to refuse a refund should the product be Stolen/Damaged or delivered to the wrong address and will not be held Liable for any costs of the damages if the product is in the possession of the delivering company.

Exchanges can only be made once the product has been returned to us in the same condition as when it was delivered. Should the product have been tampered with in any way no refund or return shall be given to the customer.

Refunds will be made within 21 working days from the date that the product has been returned to third party supplier which may take up to 45 working days after the original lead time, but not limited to. Once the third-party supplier received the product and inspection is approved and refund reflects in the account of Infinity Group Companies (Pty) Ltd, Payment will be scheduled for processing (Refer to Bank transfer time frame – 2- 3 business days) to the customer.

Refund requests must be emailed through to info@infinitygroupcompanies.co.za which must include the above-mentioned bullet points as well as the nominated bank account confirmation letter for the refund, Original Invoice and Proof of Payment from the nominated bank account in the name of the customer/registered business (Business Accounts must include CK/CIPC Certificate and a copy of Director’s Identification Document (According to CIPC).

CUSTOMER PRIVACY POLICY
Infinity Group Companies (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/.

COMPLAINTS RESOLUTION PROCEDURE
Complaints may be directed in writing to info@infinitygroupcompanies.co.za Please include Contact name, contact number, Invoice number and date ordered for reference purposes. Complaints will be attended to within 7 working days. Should no resolution be found between the two parties’ legal action will be initiated under the terms set out under sub-heading of these Terms & Conditions named “LEGALITIES”.

INTELLECTUAL PROPERTY
No person/customer may use “the Company’s” material and any of the trademarks sent via any communication channel or our name or the names of our suppliers without our prior written consent.

LIMITATIONS AND LIABILITY
“the Company” shall not be liable for any lost profits, loss of reputation, lost savings, any kind of commercial or economic loss, loss of goodwill, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the agreement or the sale of any products or services by “the Company” or the use thereof whether or not such damages are based on sort , warranty, contract or any other legal theory – even if “the Company” has been advised, or is aware, of the possibility of such damages. “the Company” aggregate and cumulative liability towards the Buyer under any agreement shall not exceed an amount of ten percent (10%) of the related agreement.

Any Buyer’s claim for damages must be brought by the Buyer within ninety (90) days of the date of the event giving rise to any such claim and any lawsuit relative to any such claim must be filed within one (1) year of the date of the claim.

Any claims that have been brought or field not in accordance with the preceding sentence are null and void, “the company” will not be liable for any legal costs that is caused by the customer and “the company” reserves the right to keep the customer liable for any loss that “the company” faced that was caused by any negative publication/s whatsoever on any platform that the customer uses as a deformation of “the company’s” name and/or reputation.

The limitations and exclusions set forth above in this Limitation and Liability Section shall apply only to the extent permitted by applicable mandatory law.

GUARANTEE AND WARRANTY
“the Company” reserves the right to void any guarantee and/or warrantee if any product/s is not fitted by a Certified Technician (Certification will be required) and no Job Card has been submitted to “the company” within 24 hours of installation within reasonable time but no later than 7 days after delivery date.

Electronic items do not come with any guarantee and/or warrantee unless otherwise specified in writing by “the company”.

These Terms and Conditions may not be overruled unless specified in writing by “the company” certified, dated and signed by board of directors on company letterhead.

By making Payment to “the company” the customer automatically understands and agrees to these terms and conditions set out.